If you have a family that you believe applied to ACE but are unable to see their application, there may be multiple reasons why this is happening:
- They haven’t completed the application for ACE. Please have the family double check that they applied for ACE as well. If they need assistance, they can contact FACTS at 856-746-6521.
- If you’re certain they applied, it’s most likely that they listed another school as their preferred school. In that case, they will be listed under the applications for that school. This is something that they family themselves can check and/or change.
- If you are facing issues with accessing your school’s FACTS account please contact FACTS by calling 856-746-6521 (press 2 for schools and then 1 for FACTS).